[rt-users] New ticket statuses

[Ruslan Zakirov]

> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf
> Of Joseph Hammerman
>  Sent: Wednesday, July 27, 2005 10:52 AM
>  To: rt-users at lists.bestpractical.com
>  Subject: [rt-users] New ticket statuses 
> 
> Hello RT users list. We have a management request to add two new ticket
> statuses to the RT default ticket statuses. Research indicates that altering
> the array at the bottom of the RT-Siteconfig file in rt3/etc will add the
> statuses after following some procedure to rebuild RT. My manager
> recommended subscribing to the user list and asking what the recommended
> procedure is, in order to avoid, as he put it, the sixth circle of the
> damned where you are running three broken versions of the application on
> different servers. In light of that it would be brilliant if someone could
> tell me A) whether RT must be completely rebuilt after this change is made,
no, you shouldn't rebuild RT. Restart web server everytime you change configs.

> and B) the actual steps for changing either the names of existing statuses
> or adding new statuses. Thanks RT-users! 
Deleting or changing core RT statuses is very bad idea, if you want
add some statuses it's ok.



-- 
Best regards, Ruslan.