[rt-users] Squelching autoreply to specific requestors

[Ken Crocker]

Alex,

You could easily create a group containing all the users that SHOULD 
receive an email and then add that group as a CC Watcher to whatever 
queue you're talking about and then make sure you have a scrip to 
"Notify CC's" on create for that queue. Hope this helps.

Kenn
LBNL

On 10/9/2009 11:36 AM, Coco, Alex wrote:
> Hello,
>
> I've done my googling, digging through perldocs, the wiki, the list 
> archive, the RT Essentials book but haven't figured out how to do 
> this.  I want to send auto-replies to all users when new tickets are 
> created except for a few specific users who have requested NOT to 
> receive such responses.  I figured the easiest way to do this was to 
> add a custom action preparation code to the default autoreply on 
> create scrip checking the requestor email like so:
>
> return 0 if $self->TicketObj->RequestorAddresses() =~ 'acoco at i2c.com 
> <mailto:%27acoco at i2c.com>'; return 1;
>
> I have tried many other variants, this one C&P nearly verbatim from 
> the Wiki:
>
> return 0 if $self->TicketObj->IsWatcher(
>     Type => 'Requestor', Email => 'acoco at i2c.com <mailto:%27acoco at i2c.com>'
> );
> return 1;
>
> Any advice greatly appreciated.
>
> -alex
>
>
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