[rt-users] Can Autoreply execute after custom scrip ?

[tanguy.lagroy at bt.com]

Thanks Roy, but it doesn't working.
Scrip "2-Autoreply"  executes before "1-Add group member"

Workaround below works but it's not really good :
The autoreply is executed after the ticket is opened, with following condition

return 0 unless $self->TransactionObj->Type eq "Status";
return 0 unless $self->TransactionObj->NewValue eq "open";
return 0 unless $self->TransactionObj->OldValue eq "new";
return 0 unless $self->TransactionObj->Creator ne 1;
return 1;


Tanguy

From: Raed El-Hames [mailto:Raed.El-Hames at daisygroupplc.com]
Sent: lundi 8 novembre 2010 14:22
To: Lagroy De Croutte,T,Tanguy R; rt-users at lists.bestpractical.com
Subject: RE: Can Autoreply execute after custom scrip ?

Tanguy:

As far as I know the scrips executes in their description alphabetical order.
So try to rename your custom scrip to 1-whatever name you have , and hopefully it should run before the auto reply.

Regards;
Roy
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