[rt-users] single sign-on

[John Arends]

I don't know what your users are like, but for a good portion of our 
users, actually using RT is too complicated.

We have a simple web form that creates tickets for people.

If they don't really need RT access, this might be an option.

On 1/3/11 7:19 AM, Jonathan Salomon wrote:
>
> Hi all,
>
> I’d like to ask you for some advice on how to achieve SSO with RT 
> 3.8.2, so my users won’t have to enter their credentials each time 
> they want to open a ticket through the web interface. I see 
> ExternalAuth which I am already using for authentication against our 
> AD, can do this but through a cookie. Since we don’t have a company 
> portal or something like that, we do not have a cookie set already. 
> Therefore ideally I’d like to get the credentials from the Windows 
> session. I came across this link 
> (http://blank.org/memory/output/rt-ad-sso.html) that seems to do what 
> I want but I see it’s a bit dated. Does anyone know if this is still 
> relevant and if it’s possible to integrate this with ExternalAuth? Are 
> there any other approaches?
>
> I would be grateful if anyone could spare some tips.
>
> Thanks!
>
> Jonathan
>


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