[rt-users] Help on discouraging migration to Remedy

[Matthew Hattersley]

It's either that or implement Remedy with extreme lacklustre and clap
slowly when one of the bosses complains that 'x' feature is missing.


Kind Regards,
Matthew Hattersley

Email: mailto:matthew.hattersley at vaioni.com
Mobile:    
 
Address: 14 Leslie Hough Way
               Manchester
               Lancashire 
                M6 6AJ
 
Tel:           0870-160-0650 Ext 201
Fax:          0870-160-0651
Web:         http://www.vaioni.com
http://www.vaioni.com/vaioni-comms-business-finalist-2010 
 
The information transmitted in and with this email is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material.
 
Statements and opinions expressed in this e-mail may not represent those of the Company. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender immediately and delete the material from any computer.
 
Please also note, Vaioni filter incoming email for spam and inappropriate words. Unfortunately this does mean that sometimes genuine messages can be filtered out. Although we take measures to recover such messages, it must not be assumed that an email has been received by us and important communications should always be followed up by a phone call, fax or printed copy.
 
________________________________

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Josh
Narins
Sent: 12 January 2011 20:13
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Help on discouraging migration to Remedy

 

Another couple things, Remedy is propriety and inflexible, RT is
infinitely malleable.

 

And Remedy works well with... wait for it... ClearCase! RT with
subversion. You didn't mention which you were using.

 

Then buy some books on Remedy, put them in a stack, and say "Well, who
do I bill for the time to read these?"

 

Generally, however, if management is set on doing something, you have to
make them think it was their idea not to, right? Judo.

 

 

Josh Narins

Director of Application Development
SeniorBridge
845 Third Ave
7th Floor
New York, NY 10022 
Tel: (212) 994-6194 
Fax: (212) 994-4260 
Mobile: (917) 488-6248
jnarins at seniorbridge.com
seniorbridge.com <http://www.seniorbridge.com/> 

 
SeniorBridge<http://www.seniorbridge.com/images/seniorbridgedisclaimerTA
G.gif> 

 

________________________________

SeniorBridge Statement of Confidentiality: The contents of this email
message are intended for the exclusive use of the addressee(s) and may
contain confidential or privileged information. Any dissemination,
distribution or copying of this email by an unintended or mistaken
recipient is strictly prohibited. In said event, kindly reply to the
sender and destroy all entries of this message and any attachments from
your system. Thank you.

From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kenneth
Crocker
Sent: Wednesday, January 12, 2011 3:08 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Help on discouraging migration to Remedy

 

Guadagnino,

Wouldn't it be better to provide a list of their requirements and show
how, by its flexible design, RT meets those requirements better than
Request?

Kenn
LBNL

On Wed, Jan 12, 2011 at 3:49 AM, Guadagnino Cristiano
<guadagnino.cristiano at creval.it> wrote:

Hi all,

unfortunately it seems my bosses are determined to migrate away from RT
to Remedy.

I am equally determined to show them they took the wrong decision.

Let alone the obvious argument that RT is free, could you help me gather
documentation on companies (best if BIG companies) migrating AWAY from
Remedy? It does not matter if they are migrating to RT, though it would
abviously be better.

 

I did my homework and already sent some evidence, but there may be more
publically redistributable documents that are not available on the web.

 

Thank you in advance.

 

Bye

Cris

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110112/9ce51fab/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: image/gif
Size: 2709 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110112/9ce51fab/attachment.gif>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: image/gif
Size: 8951 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110112/9ce51fab/attachment-0001.gif>