[rt-users] best practice for creating unique ticket create pages?

[Scott Sears]

Hello-

We've been using RT for several years now with great success. (RT 3.8.7, Centos 5.5, Modperl, Mysql)

My staff have requested that I customize the ticket create pages for each queue. In other words, each queue has its own unique table layout, headers and other text, etc. 

What is the best practice for accomplishing this request? I've found a few different approaches but I'm not certain of the best long-term, scalable solution.

Thanks!

Scott Sears

IT Operations  |  Emma®
scott at myemma.com
800.595.4401 or 615.292.5888
615.292.0777 (fax)

Emma helps organizations everywhere communicate & market in style.
Visit us online at www.myemma.com 

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