[rt-users] How to name a custom field?

[tkdchen]

Hi,

EmailAddress is just for testing the creation of custom field, not for
other purpose. As what you mentioned, if I create a new ticket with custom
fields, that custom fields should be defined in the
/Admin/CustomFields/index.html first. Am I right? Thanks!

Chenxiong Qi



On Fri, Nov 30, 2012 at 11:30 AM, Kevin Falcone
<falcone at bestpractical.com>wrote:

> On Fri, Nov 30, 2012 at 10:09:06AM +0800, qcxhome at gmail.com wrote:
> >    Thanks for your guide. I just checked our RT system , the URI
> /Admin/CustomFields/index.html
> >    lists all predefined custom fields. Is it possible to set some
> application-specific custom
> >    fields that are not predefined in /Admin/CustomFields/index.html.
>
> There are no predefined custom fields in RT.
> Anything you see on that page is by definition an application-specific
> custom field.
>
> You make more by clicking on Create.
>
> As Gerald asked, it's still relevant to know why you have a custom
> field named Email Address.  Normally Email Addresses would be stored
> on a Requestor or Cc or some other User.
>
> -kevin
>
> --------
> We're hiring! http://bestpractical.com/jobs
>
>


-- 
A Python developer living in Beijing
http://about.me
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