[rt-users] Configure Role Rights Globally?

Elliott, Kevin C (DOR) kevin.elliott at alaska.gov
Fri Jul 12 12:51:48 EDT 2013


> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Tim Wiley
> Sent: Thursday, July 11, 2013 1:50 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Configure Role Rights Globally?
> 
> On 07/11/2013 02:42 PM, Elliott, Kevin C (DOR) wrote:
> > I have a new install of Request Tracker 4.0.7 and am working through
> > the very granular Rights structure. I'm planning on implementing a
> > number of queues, some of which will be managed by IT personnel in
> > departments other than my own.
> >
> > I'm wondering how people configure their Role (AdminCC, Cc, Owner and
> > Requestor) rights - specifically whether or not they configure them on
> > a per-queue basis or globally? To me, it makes conceptual sense to
> > configure Role rights globally because regardless of what queue
> > someone is working in, Requestors will need ReplyToTicket and
> > ShowTicket and so on for each Role. Is there any obvious drawback to
> > this approach? It seems unnecessarily tedious to assign the same
> > Rights to each Role for each Queue.
> >
> > I would appreciate the input from someone more experienced with
> > Request Tracker.
> >
> > Thank you.
> 
> This is precisely how we do those roles.
> 
> Requestor & Cc:
> * ReplyToTicket
> * ShowTicket
> 
> AdminCc:
> * CommentOnTicket
> * ReplyToTicket
> * ShowTicket
> * ShowTicketComments
> 
> As for owner, they'll already have rights in the queue by virtue of being a
> worker in it.  At least in my setup they do.  It seems to work pretty well for
> giving permissions to users that have a vested interest in a given ticket, but
> not having specific permissions in the queue.


Excellent. That makes sense. Do you handle Rights for the builtin Systems groups (Everyone, Unprivileged, Privileged) the same way? Again, it doesn't make sense to me to configure these on a queue by queue basis.


---
Kevin Elliott
Networking Specialist II
Alaska Department of Revenue, ASD-IT
(907) 465-2314







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