[rt-users] RT-mailgate question

Alex Peters alex at peters.net
Tue Jul 8 07:01:58 EDT 2014


A list of useful template snippets can be found on the wiki:

http://requesttracker.wikia.com/wiki/TemplateSnippets#People

It seems that you would get the desired information by adding this to the
appropriate templates:

{ $Transaction->CreatorObj->Name }


In your case, you probably want to add this to the Admin Correspondence,
Admin Comment and Transaction templates.


On 8 July 2014 18:02, Yavor Marinov <ymarinov at neterra.net> wrote:

>  Thanks for your time Peter.
>
> Currently in the received mail i need to add the username which took
> action over the ticket, nothing more
>
>
>  On 7/8/2014 3:26 AM, Alex Peters wrote:
>
> From your description, it seems that the managers are currently watching
> the ticket as AdminCCs.
>
> Can you please give an example of the information that you need in the
> emails that are sent to the managers?
>
> The emails already show the name and email address of the person adding
> correspondence to the ticket.  Ticket owner information is already emailed
> when owner change occurs.
> On 08/07/2014 1:03 am, "Yavor Marinov" <ymarinov at neterra.net> wrote:
>
>> hey guys,
>>
>> i have again (probably) silly question. Is there any chance when using
>> RT web interface, when replying the rt-mailgate to attach the username
>> who did the action. Now, when replying to a ticket, via email we receive
>> only the actual information written by user plus link to the ticket. I'm
>> asking this, because some of our managers don't want to handle with RT's
>> web interface, but needs info who actually took action over the ticket
>>
>> Thanks in advance
>>
>> --
>> RT Training - Boston, September 9-10
>> http://bestpractical.com/training
>>
>
>
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