[rt-users] Multiple Custom Fields menu items to split up custom fields

Chris Hall hiro24 at gmail.com
Mon Nov 17 12:10:29 EST 2014


This looks almost like what I want, but it looks like it's a global change.
I'm looking to only do this for tickets in a specified queue. Can Custom
Field Groupings do that?

On Mon, Nov 17, 2014 at 12:02 PM, Kevin Falcone <falcone at bestpractical.com>
wrote:

> On Mon, Nov 17, 2014 at 11:26:58AM -0500, Chris Hall wrote:
> > Is there a way to make multiple menu items for custom fields, and then
> split my
> > custom fields into those separate menu items?
> >
> > For example: A queue I'm working on will have around 30 custom fields.
> They are
> > topical, so they'd like to break it up into groups of about 4 or 5 with
> a title
> > on each. So in my mind instead of the red bar that says "Custom Fields"
> on the
> > ticket, there'd be like.. 4 or 5 of them with 4 or 5 custom fields under
> each
> > menu item when making a ticket.
>
> You've just described Custom Field Groupings, a new option in the 4.2
> series.
>
> http://bestpractical.com/docs/rt/latest/RT_Config.html#CustomFieldGroupings
>
> http://blog.bestpractical.com/2013/10/whats-new-in-42-grouping-custom-fields.html
>
> -kevin
>
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