[rt-users] Option to Emulate another RT user from SuperUser

Joe Kirby kirby at umbc.edu
Thu Nov 12 13:40:38 EST 2015


We recently turned of Set($UseSQLForACLChecks, 1) for performance reasons.

Are you saying we could have a special config in place that would allow me to access our system in non-SSO mode or would I have to cloned the db to such an area?

Thanks for getting back so quickly

Joe

Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT) 
Support Response -   http://www.umbc.edu/doit 
Administration 627
Office - 410-455-3020 
Email - kirby at umbc.edu

> On Nov 12, 2015, at 1:37 PM, ktm at rice.edu wrote:
> 
> On Thu, Nov 12, 2015 at 01:23:53PM -0500, Joe Kirby wrote:
>> At time some folks on campus report that RT is slow for them. 
>> 
>> I try to create a test user with the same access but this does not always help me because they may have a lot of tickets or a dashboard item/report that I cannot emulate.
>> 
>> Does RT have any built-in mechanism for SuperUser to do such a thing.
>> 
>> We use single sign on and thus I am unable to override that.
>> 
>> Thanks
>> 
>> Joe
>> 
>> Joe Kirby ,  Assistant Vice President, Business Systems
>> Division of Information Technology (DoIT) 
>> Support Response -   http://www.umbc.edu/doit 
>> Administration 627
>> Office - 410-455-3020 
>> Email - kirby at umbc.edu
>> 
> 
> Hi Joe,
> 
> You might be able to set up an alternate frontend configured to use
> local authentication. Then you could test with that by setting a local
> password for the account. What version are you running and are you do
> you have Set($UseSQLForACLChecks, 1) in your RT_SiteConfig.pm? Superuser
> skips all of the access checks that regular accounts pass through.
> 
> Regards,
> Ken

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