[rt-devel] Ticket Dependencies within RT

Jesse Vincent jesse at bestpractical.com
Thu Aug 30 12:32:18 EDT 2001

I'd definitely like to see code for this. However, I'd love to see this code
in something like a Scrip.. But to do that, we're going to need a new callback
so that scrips can be run _before_ the action is committed and some way to 
signal RT and the user that the action that's going on can't continue.

	Does that make sense? Comments? Ideas?


On Thu, Aug 30, 2001 at 05:14:44AM -0500, david.sarno at yale.edu wrote:
> I've been fooling with the dependencies features, and they seem to work 
> great.  However, it seems that the dependency links don't actually DO 
> anything except sit there passively.  You can close dependant tickets  
> while the tickets they depend on are still open (or new), without so 
> much as a peep from RT.  
> It might be useful to have an option to warn users when they try to 
> resolve a ticket that has unresolved or unopen dependencies.  Otherwise 
> you could easily imagine scenarios where things get done in the wrong 
> order.  If you've ever written a make implementation, you know the order 
> in which dependencies are addressed is critical.  Same with tasks in an 
> IT office, supermarket, church or even a military installation (many of 
> which bases might well consider RT an inexpensive alternative now that 
> all the money's going to The Antimissilemissle Missile Project).
> I would be happy to look into adding the code for this.  I would also be 
> happy to hear that I'm completely wrong about either the idea or the 
> fact that it hasn't already been implemented (and I just couldn't figure 
> it out).
> Thanks,
> Dave
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