[rt-devel] Questions

[Rich West]

It would be easier to create your own form for your customers to use
that would, on the back-end, generate an email to your RT email alias.
This way, you have full control over what fields they see, you can force
certain fields, etc.

Not sure if it is still out there, but I contrinuted a rudimentary
"forms.cgi" script which essentially does what you are asking...  It
would take a little work to customize the forms themselves to your
environment, but not a whole lot.. :)

-Rich

> I couldn't find another e-mail address to address questions to, so I
> hope this is ok.  How easily is RT modified?  For instance, for our
> purposes (an ISP) it would be great if we could make the "Create a
> Request in Queue" available to our customers from our web-site.  And
> if we could do that, I wouldn't like to have all the fields in that
> form available to our customers, I would like to be able to modify
> those and make it so that we can force our custmers to fill out
> certain fields.  Is this possible for me to modify as the program
> stands right now (I'm a computer science minor) or would we have to
> wait for mods from you? Thanks,Michael