[rt-devel] Scrip for changing queues

Eric Mandel EMandel at worldnow.com
Tue Jun 26 11:43:32 EDT 2001

Works great. The only issue that I have is that the message content cannot
be included in the template. I've seen similar posts on this regarding other
actions so I kind of understand why. I've also cleaned up the readme a bit
(see below). Feel free to clean it up. Thanks a lot. 

This package consists of a ScripCondition which fires if the current
is a queue change.  It includes two files. A perl installation script
(insert_condition.pl) which will insert the information needed for this
Condition into RT's database, and a module to be placed into
lib/RT/Condition in your RT instance.

To Setup:

- Copy the QueueChange.pm module into lib/RT/Condition in your RT instance.
- Edit insert_condition.pl and replacing !!RT_LIB_PATH!! & !!RT_ETC_PATH!!
with the correct paths.
- run 'perl insert_condition.pl'
- Setup scrips. The scrip fires on the queue that the ticket is being
transferred to.


-----Original Message-----
From: Jesse [mailto:jesse at fsck.com]
Sent: Tuesday, June 26, 2001 10:38 AM
To: Eric Mandel
Cc: 'rt-devel at fsck.com'
Subject: Re: [rt-devel] Scrip for changing queues

Actually, I built one of these for a client in the past few weeks:


I'd love to hear how it works for you

On Tue, Jun 26, 2001 at 10:27:10AM -0400, Eric Mandel wrote:
> I think I remember seeing a question about this in the past but I can't
> to find it.
> We have been using RT2 for a while now and have received some feedback on
> the system. One item that pretty much everyone has asked for is a way to
> notify admin watchers when a ticket changes queues. There doesn't appear
> be a scrip for this and it doesn't fall under OnCreate. Is there a
> workaround for this? Either by creating a new scrip or having OnCreate
> this scenario?
> Thanks.
> Eric Mandel
> WorldNow
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> Rt-devel mailing list
> Rt-devel at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-devel

jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

I admit that X is the second worst windowing system in the world, but all
others I've used are tied for first.   

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