[rt-devel] Scrip for changing queues

[Mark Vevers]

Jesse wrote:

> Actually, I built one of these for a client in the past few weeks:
> 
>   ftp://ftp.fsck.com/pub/rt/contrib/2.0/rt-addons/ScripConditions/OnQueueChange
> 
> I'd love to hear how it works for you

Another one that I've just added here is an OnGive so that when
some other <insert expletive here> decides to give you even more
work you find out about it ....

mysql> select * from ScripConditions WHERE Name='OnGive';
+----+--------+-----------------------------+----------------+----------+----------------------+---------+---------------------+---------------+---------------------+
| id | Name   | Description                 | ExecModule     | Argument 
| ApplicableTransTypes | Creator | Created             | LastUpdatedBy | 
LastUpdated         |
+----+--------+-----------------------------+----------------+----------+----------------------+---------+---------------------+---------------+---------------------+
|  7 | OnGive | When a ticket is given away | AnyTransaction | NULL     
| Give                 |       4 | 2001-06-25 11:00:00 |             4 | 
2001-06-25 11:00:00 |
+----+--------+-----------------------------+----------------+----------+----------------------+---------+---------------------+---------------+---------------------+
1 row in set (0.00 sec)

With the following template:

--------------------------------------------------------
Subject: Owner Changed to: {$Ticket->OwnerObj->Name}

The previous owner of the following ticket:
  Request: [ifl.net #{$Ticket->id}]
  Request Subject: {$Ticket->Subject}

Has named you as the new owner of this ticket.

Click on the following link to view the full history.
  <URL: {$RT::WebURL}/Ticket/Display.html?id={$Ticket->id} >

Many Thanks
RT Ticket System
---------------------------------------------------------
Mark

-- 
Mark Vevers.    mark at ifl.net / mvevers at rm.com
Internet Backbone Engineering Team
Internet for Learning, Research Machines Plc
Tel: +44 1235 823380,   Fax: +44 1235 823424