[rt-devel] Re: one user in different queues

[Bill Cole]

One fix for this inside RT would be to make the cookies expire at the 
end of the current session, instead of giving them an extended life. 
That way, quitting the  browser causes the cookies to be dumped.

Also, with some modern browsers you can select a user profile when 
launching the browser, and each profile has its own set of cookies.

At 9:19 AM +0100 3/7/01, Frank Lange wrote:
>>  My Problem:
>>  Some persons are user in different queues. There is a problem when
>>  they loggged out on the same computer/browser from a queue and
>>  login in another queue with the appropriate user-account.
>>  This user can't work with rt. He come automaticly to the login-site
>from
>>  rt.
>>  I think the cookie was set for the first login-user.
>
>         Why do you need them to have different usernames in different
>         queues?  Couldn't they just access both queues from the same
>         user account?
>
>The problem comes up when the user and admin want to use the
>same queue from one computer/browser. They can't without the trick with
>the two browsers. Or: The Coworker is user in queue A and B. He has
>only one browser on hie Laptop.
>
>>  Is there a way to solve this problem. Perhaps to disable the
>>  cookie-settings.
>
>         I tend to run a different browser when I need to do things
>         like this -- for example, I use Netscape most of the time,
>         and run MSIE when I need entirely seperate access to the same
>         site.  (No need to get into a discussion regarding whether
>         Netscape or MSIE is "better," it works the other way around
>         as well -- or you can use Opera or anything else.)
>
>That's my way too. But there must be a more elegant way to solve this
>situation.
>The user must use the rt without such tricks. I want offer a simple
>solution
>for 'stupidly' user.
>
>bye
>Frank
>
>
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-- 
Bill Cole
Director of Customer Operations, MAPS L.L.C.
wkc at mail-abuse.org (work)
bill at scconsult.com (personal)