[rt-devel] Using MessageId field in Attachments table
bruce_campbell at ripe.net
Tue Feb 26 10:20:44 EST 2002
On Mon, 18 Feb 2002, Eric Berggren wrote:
> with in-house ticket systems, whereby the system can track e-mail articles
> by Message-Id, upon failing locating a suitable Subject: or pseudo-header
I've just encountered one (remote) ticket system which at first glance
appeared to be doing something funky with the message-ids, but turned out
to be rather loose with the detection of its ticket numbering in subject
lines (and not including RT's subject line).
Having watched RT and this system declare auto-reply war on each other,
I've decided to implement my own suggestion in tracking message-ids.
Mainly because RT itself currently doesn't include the generating
message-id in any correspondence, which breaks these cutsie suggestions.
Bruce Campbell RIPE
Systems/Network Engineer NCC
www.ripe.net - PGP562C8B1B Operations
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