[rt-devel] New mail on a ticket indication

[Daniel Foster]

> Not sure if this is what you're looking for, but in MyTickets, I did the 
> following.  It adds a 'Last Updated' column to the MyTickets table (as 
> you would see in a Queue listing):
> 
> @@ -5,6 +5,7 @@
>  <TH ALIGN=LEFT>Subject</TH>
>  <TH ALIGN=LEFT>Queue</TH>
>  <TH ALIGN=LEFT>Status</TH>
> +<TH ALIGN=LEFT>Updated</TH>
>  <TH ALIGN=LEFT>&nbsp;</TH>
>  </TR>
>  % while (my $Ticket = $MyTickets->Next) {
> 
> @@ -21,8 +22,9 @@
>  <%$Ticket->QueueObj->Name%>
>  </TD><TD>
>  <%$Ticket->Status%>
> -</TD>
> -<TD ALIGN=RIGHT>
> +</TD><TD NOWRAP>
> +<%$Ticket->LongSinceUpdateAsString%>
> +</TD><TD ALIGN=RIGHT>

Thanks - it's not quite what I need though.  I don't really care when a 
ticket was last updated so much as who did the updating.  If the last 
person to update was a member of our support staff than the ticket doesn't 
need attention.  If it was the requestor then the ticket needs reviewing.

-- 

Daniel Foster
Technical Director - 34SP.com
daniel at 34SP.com