[rt-devel] notify owner issues, 2.1.83

[matthew zeier]

Seriously?  I've done two seperate RT2 installs and both behave the same.

OnTransaction NotifyOwner with template Transaction

I diff'd Notify.pm from a fresh download of rt2.0.15 and what I have
installed and it came out the same.  Did the same for AnyTransaction.pm,
same thing.

Where would some local user (me) have altered RT?

- mz

----- Original Message -----
From: "Jesse Vincent" <jesse at bestpractical.com>
To: "matthew zeier" <mrz at intelenet.net>
Cc: <rt-devel at lists.fsck.com>
Sent: Friday, March 07, 2003 3:26 PM
Subject: Re: [rt-devel] notify owner issues, 2.1.83


> This is how RT2 and RT3 have always been. It is not a change.
> If your RT2 does something different, a local user has _altered_ RT's
> code.
>
> On Fri, Mar 07, 2003 at 03:24:57PM -0800, matthew zeier wrote:
> >
> > I'm still having issues on this notify owner scrip.  If an owner updates
a
> > ticket, the scrip does not trigger.  If a non-owner updates the ticket,
the
> > owner gets an update.
> >
> > Looking into this more, if any watcher updates the ticket, that watcher
> > (owner, admin) doesn't get the update, regardless of the scrip action.
> >
> > Is this the "new way" for rt3?  Or a bug?
> >
> >
> > --
> > matthew zeier                        | "Nothing in life is to be feared.
> > InteleNet Communications, Inc.       |  It is only to be understood."
> > (949) 784-7904                       |       - Marie Curie
> >
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>
> --
> http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.
>