[rt-devel] notify owner issues, 2.1.83

[Jesse Vincent]

http://www.fsck.com/rtfm/article.html?id=5#73


On Fri, Mar 07, 2003 at 03:35:37PM -0800, matthew zeier wrote:
> Seriously?  I've done two seperate RT2 installs and both behave the same.
> 
> OnTransaction NotifyOwner with template Transaction
> 
> I diff'd Notify.pm from a fresh download of rt2.0.15 and what I have
> installed and it came out the same.  Did the same for AnyTransaction.pm,
> same thing.
> 
> Where would some local user (me) have altered RT?
> 
> - mz
> 
> ----- Original Message -----
> From: "Jesse Vincent" <jesse at bestpractical.com>
> To: "matthew zeier" <mrz at intelenet.net>
> Cc: <rt-devel at lists.fsck.com>
> Sent: Friday, March 07, 2003 3:26 PM
> Subject: Re: [rt-devel] notify owner issues, 2.1.83
> 
> 
> > This is how RT2 and RT3 have always been. It is not a change.
> > If your RT2 does something different, a local user has _altered_ RT's
> > code.
> >
> > On Fri, Mar 07, 2003 at 03:24:57PM -0800, matthew zeier wrote:
> > >
> > > I'm still having issues on this notify owner scrip.  If an owner updates
> a
> > > ticket, the scrip does not trigger.  If a non-owner updates the ticket,
> the
> > > owner gets an update.
> > >
> > > Looking into this more, if any watcher updates the ticket, that watcher
> > > (owner, admin) doesn't get the update, regardless of the scrip action.
> > >
> > > Is this the "new way" for rt3?  Or a bug?
> > >
> > >
> > > --
> > > matthew zeier                        | "Nothing in life is to be feared.
> > > InteleNet Communications, Inc.       |  It is only to be understood."
> > > (949) 784-7904                       |       - Marie Curie
> > >
> > > _______________________________________________
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> > > http://lists.fsck.com/mailman/listinfo/rt-devel
> >
> > --
> > http://www.bestpractical.com/rt  -- Trouble Ticketing. Free.
> >
> 
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