[Rt-devel] Re: RT integration with Asterisk open source PBX (rt-soap-server.pl & 3.4.1) ?

Mike Dent mcdent at gmail.com
Sun Apr 24 12:29:57 EDT 2005

I've managed to get a little further with this. I'd made an error in
the Asterisk AGI file,
so now it actually creates a ticket in RT and feeds back to the user
the ticket number.

However the append to ticket feature does not work.

I notice the rt-soap-server.pl seems a little flakey? It seems to
crash occasionally
for little reason. I'd also like the ability to query a ticket number
and feed back the status
of the ticket.

Is there a bounty scheme with RT for the developers?



On 4/23/05, Mike Dent <mcdent at gmail.com> wrote:
> Hi,
> I'm currently using the Asterisk PBX (http://www.asterisk.org) and RT 3.4.1.
> I'd like to have the ability for tickets to be created automatically
> from callers to the
> Asterisk PBX.
> e.g.
> Caller calls the tech support department number:
>  "Welcome to technical support, please leave a description of your
> fault after the tone. Press
> # when done"
> (caller leaves fault report)
> "please wait your fault it being logged"
> "Your ticket number is 1234 blah blah blah"
> I'd also like the ability for callers to be able to query a RT ticket
> via a phone call to asterisk.
> e.g.
> "Please enter your ticket number"
> (caller keys in RT ticket number via phone keypad)
> "please wait whilst we get your ticket details"
> "Currently your ticket is in status <pending/stalled/completed/etc>"
> I have tried the Asterisk AGI from this page:
> http://megaglobal.net/docs/asterisk/html/rtasterisk.html
> but it seems that the rt-soap-server.pl does not work with the version
> of RT I am using, 3.4.1 .
> As a result the interface between RT and asterisk does not work.
> Has anybody got something like this working? Is there a likely fix for
> the rt-soap-server.pl which will make it work with 3.4.1 ?
> Here's hoping!!
> Thanks
> Mike
> p.s. I've posted similar messages to the asterisk community but so far
> drawn a blank.

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