RES: [Rt-devel] RT links Crashed...HELP-ME!!

Rodolfo de Moraes Reis rmreis at
Wed Feb 16 14:09:03 EST 2005

Hi David!!

It's correct the variable WebBaseURL in

Any other idea?

Thank's a lot!!!

-----Mensagem original-----
De: David Schmidt [mailto:dschmidt at]
Enviada em: quarta-feira, 16 de fevereiro de 2005 16:51
Para: Rodolfo de Moraes Reis
Assunto: RE: [Rt-devel] RT links Crashed...HELP-ME!!

I'm fairly new to RT, but could your file have been
lost or corrupted.  The system name (prefix) is configured there or in

Set($WebBaseURL , "");

Check those files to see if it's there.

David Schmidt
NOC Analyst
Northwest Open Access Network
dschmidt at  1-866-662-6380

-----Original Message-----
From: rt-devel-bounces at
[mailto:rt-devel-bounces at] On Behalf Of Rodolfo
de Moraes Reis
Sent: Wednesday, February 16, 2005 10:40 AM
To: rt-users at
Cc: rt-devel at
Subject: [Rt-devel] RT links Crashed...HELP-ME!!

Hello All,

Please... I need help..... I was finding a string in ALL files
(Including binaries files...I know, I must not have done it!!) into
apache, rt3, perl, mysql dirs (ALL directories related with RT) and
suddenly my searched crashed (Windows Explorer freezing) and now, when I
startup apache everything works fine, but all links in RT (note: only
links under RT VirtualHost, in others VirtualHosts everything is
right!!) appears without the prefix (address) of my server.

Links would have to appear as:
- <link rel="shortcut icon"
- <link rel="stylesheet" href="http://localhost/NoAuth/webrt.css"....
- <A HREF="http://localhost/Admin/" ....
- <a href="http://localhost/Ticket/Display.html?id=56">.....

But, it's appearing as...
- <link rel="shortcut icon" href="//NoAuth/images//favicon.png"
- <link rel="stylesheet" href="//NoAuth/webrt.css"
- <A HREF="//Admin/" 
- <a href="//Ticket/Display.html?id=56">

I can to do logon in RT.... it's correct!!! I checked MySQL
server and databases and it's right!! I checked too Apache server and
it's also right (remembering that others VirtualHosts works normally)...
I checked Perl intepreter and it's also working....... I have no idea
what could be happen: Could be file corrupted?? Mason library?? I have
no idea for where to start!!!!

Please... if you have any suggestion / solution or something like this,
send to list.... I will be extremely grateful!!


Rodolfo de Moraes Reis
CPqD Telecom & IT Solutions
Tel.: +55 19 3705-5986 
Fax: +55 19 3705-6786
rmreis at

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