[Rt-devel] Stealing requests on the command-line

[Ruslan Zakirov]

On 4/10/06, Jim Meyer <purp at acm.org> wrote:
> Hello!
>
> On 4/9/06, Ruslan Zakirov <ruslan.zakirov at gmail.com> wrote:
> > On 4/5/06, David Schweikert <dws at ee.ethz.ch> wrote:
> > > Hi,
> > >
> > > I am in the process of migrating our RT 1 installation to RT 3.
> > > We use a lot the command-line tool 'rt'. What I am missing is the
> > > possibility to steal a request. If I do:
> > >
> > > rt edit ticket/1 set owner=dws
> > >
> > > I get:
> > >
> > > # owner: You can only reassign tickets that you own or that are unowned
> > >
> > > Is there any way to steal a ticket on the command-line?
> > This message only appears when you set owner from user "xxx" to "yyy"
> > and both users are not you. It's not a steal operation. You can easy
> > comment this check from code and allow such operation.
>
> I asked a while back and I'll ask again: any particular reason not to
> add an "AssignTicket" right and have the code check it?
There is allready GiveTicket and TakeTicket rights, I think we could
allow this operatio if user has both rights.


>
> Cheers!
>
> --j
> --
> Jim Meyer, Geek at Large                                    purp at acm.org
>


--
Best regards, Ruslan.