[Rt-devel] Question regarding RTx

[Kelly F. Hickel]

Well, that's quite a mess.  For a start, let's try the obvious:

1) did you unpack the tar file outside of /opt/rt3, run "perl
Makefile.pl", then run make and make install?
2) did you clear the mason object cache after installing?
3) did you restart apache after restarting?
4) is your distro debian based?

-- 

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh at mqsoftware.com


> -----Original Message-----
> From: rt-devel-bounces at lists.bestpractical.com [mailto:rt-devel-
> bounces at lists.bestpractical.com] On Behalf Of ml at charliesangels.biz
> Sent: Tuesday, January 31, 2006 7:54 AM
> To: rt-devel at lists.bestpractical.com
> Subject: [Rt-devel] Question regarding RTx
> 
> Hello everyone,
> 
> I am trying to use RTx-Statistics Package with RT 3.5.7.
> 
> Is this supposed to work ? Whenever I try to click on any Statistics I
get
> an error like
> 
> Tickets by status per day
> -------------------------
> could not find component for path '/Elements/TitleBox'
> 
> 
> Trace begun at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm
line
> 1202
>
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0xb
7e
> 5c8c)', 'HASH(0xb897f88)', '/Elements/TitleBox', 'title', 'Ticket
counts
> in General by status per day from Sat Jan 21 2006 through Tue Jan 31
> 2006', 'title_href',
>
'/RTx/Statistics/CallsQueueDay/index.html?sDay=21&sMonth=0&sYear=2006&eD
ay
> =31&eMonth=0&eYear=2006&weekends=1&Queue=1') called at
> /opt/rt3/share/html/RTx/Statistics/CallsQueueDay/index.html line 82
> HTML::Mason::Commands::__ANON__ at
> /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Component.pm line 135
>
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb4
fe
> 15c)') called at
/usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm
> line 1255
> eval {...} at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm
line
> 1249
> HTML::Mason::Request::comp(undef, undef) called at
> /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm line 916
>
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HAS
H(
> 0xb7e5c8c)') called at /opt/rt3/share/html/autohandler line 247
> HTML::Mason::Commands::__ANON__ at
> /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Component.pm line 135
>
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb1
5c
> 9d0)') called at
/usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm
> line 1250
> eval {...} at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm
line
> 1249
> HTML::Mason::Request::comp(undef, undef, undef) called at
> /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm line 461
> eval {...} at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm
line
> 461
> eval {...} at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm
line
> 413
>
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xb
7e
> 5c8c)') called at
> /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/ApacheHandler.pm line 167
>
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheH
an
> dler=HASH(0xb7e5c8c)') called at
> /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/ApacheHandler.pm line 817
>
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=H
AS
> H(0xa5d9624)', 'Apache2::RequestRec=SCALAR(0xb7e5ac4)') called at
> /opt/rt3/bin/webmux.pl line 122
> eval {...} at /opt/rt3/bin/webmux.pl line 122
> RT::Mason::handler('Apache2::RequestRec=SCALAR(0xb7e5ac4)') called at
-e
> line 0
> eval {...} at -e line 0
> 
> Any ideas ?
> 
> Thanks and regards
> Sascha
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