[Rt-devel] Question regarding RTx

[Kelly F. Hickel]

#3 should be "did you restart apache after installing".....

-- 

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh at mqsoftware.com


> -----Original Message-----
> From: rt-devel-bounces at lists.bestpractical.com [mailto:rt-devel-
> bounces at lists.bestpractical.com] On Behalf Of Kelly F. Hickel
> Sent: Tuesday, January 31, 2006 8:40 AM
> To: ml at charliesangels.biz; rt-devel at lists.bestpractical.com
> Subject: RE: [Rt-devel] Question regarding RTx
> 
> Well, that's quite a mess.  For a start, let's try the obvious:
> 
> 1) did you unpack the tar file outside of /opt/rt3, run "perl
> Makefile.pl", then run make and make install?
> 2) did you clear the mason object cache after installing?
> 3) did you restart apache after restarting?
> 4) is your distro debian based?
> 
> --
> 
> Kelly F. Hickel
> Senior Software Architect
> MQSoftware, Inc
> 952.345.8677
> kfh at mqsoftware.com
> 
> 
> > -----Original Message-----
> > From: rt-devel-bounces at lists.bestpractical.com [mailto:rt-devel-
> > bounces at lists.bestpractical.com] On Behalf Of ml at charliesangels.biz
> > Sent: Tuesday, January 31, 2006 7:54 AM
> > To: rt-devel at lists.bestpractical.com
> > Subject: [Rt-devel] Question regarding RTx
> >
> > Hello everyone,
> >
> > I am trying to use RTx-Statistics Package with RT 3.5.7.
> >
> > Is this supposed to work ? Whenever I try to click on any Statistics
I
> get
> > an error like
> >
> > Tickets by status per day
> > -------------------------
> > could not find component for path '/Elements/TitleBox'
> >
> >
> > Trace begun at
/usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm
> line
> > 1202
> >
>
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0xb
> 7e
> > 5c8c)', 'HASH(0xb897f88)', '/Elements/TitleBox', 'title', 'Ticket
> counts
> > in General by status per day from Sat Jan 21 2006 through Tue Jan 31
> > 2006', 'title_href',
> >
>
'/RTx/Statistics/CallsQueueDay/index.html?sDay=21&sMonth=0&sYear=2006&eD
> ay
> > =31&eMonth=0&eYear=2006&weekends=1&Queue=1') called at
> > /opt/rt3/share/html/RTx/Statistics/CallsQueueDay/index.html line 82
> > HTML::Mason::Commands::__ANON__ at
> > /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Component.pm line 135
> >
>
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb4
> fe
> > 15c)') called at
> /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm
> > line 1255
> > eval {...} at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm
> line
> > 1249
> > HTML::Mason::Request::comp(undef, undef) called at
> > /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm line 916
> >
>
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HAS
> H(
> > 0xb7e5c8c)') called at /opt/rt3/share/html/autohandler line 247
> > HTML::Mason::Commands::__ANON__ at
> > /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Component.pm line 135
> >
>
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xb1
> 5c
> > 9d0)') called at
> /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm
> > line 1250
> > eval {...} at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm
> line
> > 1249
> > HTML::Mason::Request::comp(undef, undef, undef) called at
> > /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm line 461
> > eval {...} at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm
> line
> > 461
> > eval {...} at /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/Request.pm
> line
> > 413
> >
>
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xb
> 7e
> > 5c8c)') called at
> > /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/ApacheHandler.pm line
167
> >
>
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheH
> an
> > dler=HASH(0xb7e5c8c)') called at
> > /usr/lib/perl5/vendor_perl/5.8.6/HTML/Mason/ApacheHandler.pm line
817
> >
>
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=H
> AS
> > H(0xa5d9624)', 'Apache2::RequestRec=SCALAR(0xb7e5ac4)') called at
> > /opt/rt3/bin/webmux.pl line 122
> > eval {...} at /opt/rt3/bin/webmux.pl line 122
> > RT::Mason::handler('Apache2::RequestRec=SCALAR(0xb7e5ac4)') called
at
> -e
> > line 0
> > eval {...} at -e line 0
> >
> > Any ideas ?
> >
> > Thanks and regards
> > Sascha
> > _______________________________________________
> > Rt-devel mailing list
> > Rt-devel at lists.bestpractical.com
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel
> 
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