[Rt-devel] Upgrading from 3.4.5 to 3.6.0 blew up my approvals - sort of

[Ramon Kagan]

In response to my own email...

In order to get the notification to work I have changed Scrip 11 as 
follows:

Condition changed from "User Defined" to "On Create"

Custom condition:
 	    $self->TicketObj->Type eq 'Approval'	and
 	    $self->TransactionObj->Field eq 'Status'	and
 	    $self->TransactionObj->NewValue eq 'open'   and
 	    eval { $T::Approving = ($self->TicketObj->AllDependedOnBy( 
Type => 'ticket' ))[0] }

no longer being used.

I still cannot see the approvals without specifying them however.

Ramon Kagan, GCIA				(p)416-736-2100 #20263
Manager, UNIX Services				rkagan at yorku.ca
Computing and Network Services
York University, Toronto, Canada

Sometimes we think we dislike flattery, but it is only the way it is done
that we dislike.
 	- de La Rochefoucauld

On Wed, 26 Jul 2006, Ramon Kagan wrote:

> Hi,
>
> We've been using RT for approvals for well over a year and I just completed 
> an upgrade to 3.6.0 and now I'm having issues.
>
> Approvals are being created as expected. However, no notification is being 
> sent out of its creation (Scrip 11).  Furthermore, if I go to the Approval 
> page nothing gets listed.  Unless I specifically go to 
> /rt/Approvals/Dislplay.html?id=<id#> I cannot see the approvals.  Even with 
> SuperUser permission I am unable to see the approvals.
>
> Any suggestions?  I've traced the logs (debug mode) and the Scrip never gets 
> called.  As for the Approval page I'm at a loss it obviously works since I 
> can force it to so it to me. BTW, other scrips in the approval queue work 
> fine and the scrips haven't changed from prior to the upgrade I've audited 
> that.
>
> I checked the lists over the past two months didn't see anything obvious.
>
> Thanks and regards,
>
> Ramon Kagan, GCIA				(p)416-736-2100 #20263
> Manager, UNIX Services				rkagan at yorku.ca
> Computing and Network Services
> York University, Toronto, Canada
>
> Part of the inhumanity of the computer is that, once it is
> competently programmed and working smoothly, it is completely honest.
> 	- Isaac Asimov
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