[Rt-devel] Scrip access to "Ticket Transaction" Custom Fields?

Jesse Vincent jesse at bestpractical.com
Sat Jan 6 14:28:51 EST 2007

Hash: SHA1

On Jan 6, 2007, at 2:24 PM, Matthew Keller wrote:

> After writing a really cool system that allows our RT users to select
> from a list of "external source" they want their ticket/reply/comment
> posted to (we have a number of "status page" sites), and working up  
> the
> code to make that work... And spending a few hours with a Scrip that
> should be working fine, I finally noticed in the wiki that "Note:  
> as of
> 3.6.1, per-transaction custom field values are not available to  
> Scrips".
> Is adding/fixing this on the radar? I have a temporary fix with an
> external process that keeps an eye on the ObjectCustomValues and does
> the right thing when there are new, relevant entries (grabs the
> appropriate attachment and posts them accordingly), but I'd much  
> rather
> use a Scrip.

I believe I posted a patch to the list, but it violated all sorts of  
abstraction barriers. I don't know of a good way to do it  
without ...doing the wrong thing.

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