[Rt-devel] rt-crontool not doing jobs

[Andy Werner]

I am trying to set up some cron jobs in rt-crontool but it seems like nothing happens when I set up the jobs.  I tried looking at the log file in rt3/var/log but there are no errors.  I'm thinking that the issue is with syntax.  Here are some examples of the cron jobs that I set up:


1)      /home/amxrt/rt3/bin/rt-crontool --search RT::Search::FromSQL --search-arg "Status = 'Resolved' AND ('CF.{Ticket Summary}' = 'Not Complete' OR 'CF.{Ticket Summary}' LIKE 'NULL') AND Queue != 'AMX-IT_Department'" --action RT::Action::RecordComment --template 'Ticket Summary Reminder'

2)      /home/amxrt/rt3/bin/rt-crontool --search RT::Search::FromSQL --search-arg "(Status = 'new' or Status = 'open' or Status = 'stalled') AND (FinalPriority = 0 or Due = '') AND Queue != 'AMX-IT_Department'" --action RT::Action::RecordComment --template 'Fields Reminder'

Any help on this would really help.

Andy Werner

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