[Rt-devel] REST Interface for Creating Ticket?
dtikhonov at yahoo.com
Mon Dec 1 11:33:49 EST 2008
If you are using Perl, there is a library available: http://search.cpan.org/dist/RT-Client-REST/
----- Original Message ----
> From: Mike Melson <Mike.Melson at Caringo.com>
> To: rt-devel at lists.bestpractical.com
> Sent: Sunday, November 30, 2008 9:48:07 PM
> Subject: [Rt-devel] REST Interface for Creating Ticket?
> Hi -
> I would like to integrate a customer self-service extranet with RT using
> the REST interface. Customers need to be able to submit a new ticket &
> view their existing tickets.
> I'm able to query a user's tickets fine. However, I can't seem to create
> a ticket using the REST interface (yes, I know I can send it via email
> or use CLI ... but I would like to keep this all w/in REST if possible).
> Here is the syntax I've tried (along with several variations):
> I get the following response:
> RT/3.6.5 200 Ok
> # Required: id, Queue
> id: ticket/new
> Queue: General
> Requestor: mmelson
> Subject: Cc:
> Owner: Status: new
> Priority: 0
> InitialPriority: 0
> FinalPriority: 0
> TimeEstimated: 0
> Starts: 2008-11-30 22:27:25
> Due: 2008-11-30 22:27:25
> Any suggestions?
> List info: http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel
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