[Rt-devel] REST Interface for Creating Ticket?

[Dmitri Tikhonov]

If you are using Perl, there is a library available: http://search.cpan.org/dist/RT-Client-REST/

  - Dmitri.



----- Original Message ----
> From: Mike Melson <Mike.Melson at Caringo.com>
> To: rt-devel at lists.bestpractical.com
> Sent: Sunday, November 30, 2008 9:48:07 PM
> Subject: [Rt-devel] REST Interface for Creating Ticket?
> 
> Hi -
> I would like to integrate a customer self-service extranet with RT using 
> the REST interface. Customers need to be able to submit a new ticket & 
> view their existing tickets.
> 
> I'm able to query a user's tickets fine. However, I can't seem to create 
> a ticket using the REST interface (yes, I know I can send it via email 
> or use CLI ... but I would like to keep this all w/in REST if possible).
> 
> Here is the syntax I've tried (along with several variations): 
> $RTBASE/REST/1.0/ticket/new?user=xxxx&pass=xxxx&queue=General&text=text&subject=Subject 
> 
> 
> 
> I get the following response:
> 
> RT/3.6.5 200 Ok
> 
> # Required: id, Queue
> 
> id: ticket/new
> Queue: General
> Requestor: mmelson
> Subject: Cc:
> AdminCc:
> Owner: Status: new
> Priority: 0
> InitialPriority: 0
> FinalPriority: 0
> TimeEstimated: 0
> Starts: 2008-11-30 22:27:25
> Due: 2008-11-30 22:27:25
> Text:
> Any suggestions?
> Thanks,
> M2
> 
> 
> 
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