[Rt-devel] POLL Re: RT3.8beta - creating child tickets

Jesse Vincent jesse at bestpractical.com
Mon May 12 10:52:00 EDT 2008

On May 8, 2008, at 8:34 AM, Jason Long wrote:

> Thanks, my one major complaint about this feature has been fixed.
> Another bug. The newly created ticket copies the links from the  
> original ticket. This may be the way it was designed, but it leads  
> to undesirable results.

I'd love to hear some more folks input on this one. It's certainly  
working as "designed". The infinite loop behavior feels clearly wrong.  
But what about the rest of the cloning behavior? I'd like to get this  
nailed down in the next week or two.

So. If you're reading this and have an opinion or a use case, please  
chime in.


> Create a ticket.
> Click Children->Create to create a child ticket.
> So far so good.
> Go back to the first ticket, and click Children->Create to make a  
> second child ticket.
> Go back to the original ticket, and see what happened.
> It created some sort of infinite loop between the two child  
> tickets... kind of hard to explain, I'm hoping you'll be able to see  
> it for yourself.
> Frankly, when I create a ticket through the Links screen, I don't  
> think it should copy all attributes from the origin ticket. Perhaps  
> the subject, and maybe the watchers, should be copied, but  
> definitely don't copy the links.
> Jason
> Jesse Vincent wrote:
>> It is indeed messed up. I've got a patch I just put together to  
>> hopefully smooth it out.
>> Best,
>> Jesse
>> On May 5, 2008, at 2:17 PM, Jason Long wrote:
>>> In the Links section of the new interface for RT3.8beta, there are
>>> "Create" links next to each link type. This seems to imply that if I
>>> click the "Create" link next to the Children label, and then fill  
>>> out
>>> the ticket information, I would get a new child ticket.
>>> However, it actually creates a parent ticket. This seems backwards.
>>> The other links are also backward in my mind. Instead of making  
>>> the new
>>> ticket appear where I clicked "create", it makes the new ticket  
>>> appear
>>> at the opposite link.
>>> Is this intentional? Am I the only one finding this counter- 
>>> intuitive?
>>> Jason

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