[Rt-devel] POLL Re: RT3.8beta - creating child tickets

[dams]

On Mon, 12 May 2008 10:52:00 -0400
Jesse Vincent <jesse at bestpractical.com> wrote:


> On May 8, 2008, at 8:34 AM, Jason Long wrote:
> 
> > Thanks, my one major complaint about this feature has been fixed.
> >
> > Another bug. The newly created ticket copies the links from the  
> > original ticket. This may be the way it was designed, but it leads  
> > to undesirable results.
> >
> 
> 
> I'd love to hear some more folks input on this one. It's certainly  
> working as "designed". The infinite loop behavior feels clearly
> wrong. But what about the rest of the cloning behavior? I'd like to
> get this nailed down in the next week or two.
> 
> So. If you're reading this and have an opinion or a use case, please  
> chime in.

For what it's worth, my opinion : status, priority, queue, custom
fields, reminders/Dates, and people, should be cloned, but not the
links.

Actually, couldn't the behavior be configurable ? (maybe it is
already, in this case just ignore me)

dams


> 
> Jesse
> 
> 
> > Create a ticket.
> > Click Children->Create to create a child ticket.
> > So far so good.
> >
> > Go back to the first ticket, and click Children->Create to make a  
> > second child ticket.
> > Go back to the original ticket, and see what happened.
> >
> > It created some sort of infinite loop between the two child  
> > tickets... kind of hard to explain, I'm hoping you'll be able to
> > see it for yourself.
> >
> > Frankly, when I create a ticket through the Links screen, I don't  
> > think it should copy all attributes from the origin ticket.
> > Perhaps the subject, and maybe the watchers, should be copied, but  
> > definitely don't copy the links.
> >
> > Jason
> >
> >
> >
> >
> >
> > Jesse Vincent wrote:
> >> It is indeed messed up. I've got a patch I just put together to  
> >> hopefully smooth it out.
> >>
> >> Best,
> >> Jesse
> >> On May 5, 2008, at 2:17 PM, Jason Long wrote:
> >>
> >>> In the Links section of the new interface for RT3.8beta, there are
> >>> "Create" links next to each link type. This seems to imply that
> >>> if I click the "Create" link next to the Children label, and then
> >>> fill out
> >>> the ticket information, I would get a new child ticket.
> >>>
> >>> However, it actually creates a parent ticket. This seems
> >>> backwards.
> >>>
> >>> The other links are also backward in my mind. Instead of making  
> >>> the new
> >>> ticket appear where I clicked "create", it makes the new ticket  
> >>> appear
> >>> at the opposite link.
> >>>
> >>> Is this intentional? Am I the only one finding this counter- 
> >>> intuitive?
> >>> Jason
> >
> 


-- 
dams