[Rt-devel] Time Worked Transaction

[Joel Hartshorn]

I need to report on time spent per ticket per time period per owner.
Unfortunately, not all time transactions are recorded the same way.  Is
there a simple way to record a transaction for "ALL" time deltas regardless
of the input method (email, one of the various forms).

IE.  Does RT allow me to put event triggers on fields?  Or, ???

Joel Hartshorn
Internet Engineer/New Media
The Seattle Times Company
206 464 2323
nwsource.com | seattletimes.com 


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