[Rt-devel] Creating tickets with non-ascii subject (and/or postgresql)

Eynat Nir Mishor eynatnirmishor at gmail.com
Sun Dec 6 03:26:33 EST 2009


I've encountered the exact same problem with u umlaut (ü) in subject when
creating ticket in Web UI.
RT 3.8.2, PostgreSQL 8.3.0 encoding UTF8.
I used Bram's pointer to RT::Attachment::Create code and found that the
Encode::decode_utf8 variation (that existed in RT 3.8.4 but not in 3.8.2 or
3.8.6) fixes the problem. Thanks Bram!

I opened a bug for this: http://rt3.fsck.com/Ticket/Display.html?id=14214.


-----Original Message-----
From: Emmanuel Lacour [mailto:elacour at easter-eggs.com] 
Sent: Monday, 30 November 2009 4:20 PM
To: rt-devel at lists.bestpractical.com
Subject: Re: [Rt-devel] Creating tickets with non-ascii subject (and/or

On Mon, Nov 30, 2009 at 03:04:11PM +0100, Bram wrote:
> When I create a ticket in the Web Interface and the Subject contains a  
> non-ascii character: "a é b" (that is: a + LATIN SMALL LETTER E WITH  
> ACUTE + b) then RT produces the error:
> 'Ticket could not be created due to an internal error'

I cannot reproduce this with 3.8.6 and postgresql 8.3 here, which
version are you running, which browser ?
Are you sure you set HTTP charset to utf-8 in apache?

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