[Rt-devel] Creating tickets with non-ascii subject (and/or postgresql)

[Bram]

I updated the ticket http://rt3.fsck.com/Ticket/Display.html?id=14214  
with the steps on how to reproduce this. (Also updated the ticket with  
the reason why this is happening.)

Best regards,

Bram

Quoting Eynat Nir Mishor <eynatnirmishor at gmail.com>:

> Hi,
>
> I've encountered the exact same problem with u umlaut (ü) in subject when
> creating ticket in Web UI.
> RT 3.8.2, PostgreSQL 8.3.0 encoding UTF8.
> I used Bram's pointer to RT::Attachment::Create code and found that the
> Encode::decode_utf8 variation (that existed in RT 3.8.4 but not in 3.8.2 or
> 3.8.6) fixes the problem. Thanks Bram!
>
> I opened a bug for this: http://rt3.fsck.com/Ticket/Display.html?id=14214.
>
> Eynat
>
>
> -----Original Message-----
> From: Emmanuel Lacour [mailto:elacour at easter-eggs.com]
> Sent: Monday, 30 November 2009 4:20 PM
> To: rt-devel at lists.bestpractical.com
> Subject: Re: [Rt-devel] Creating tickets with non-ascii subject (and/or
> postgresql)
>
> On Mon, Nov 30, 2009 at 03:04:11PM +0100, Bram wrote:
>> When I create a ticket in the Web Interface and the Subject contains a
>> non-ascii character: "a é b" (that is: a + LATIN SMALL LETTER E WITH
>> ACUTE + b) then RT produces the error:
>>
>> 'Ticket could not be created due to an internal error'
>>
>
> I cannot reproduce this with 3.8.6 and postgresql 8.3 here, which
> version are you running, which browser ?
> Are you sure you set HTTP charset to utf-8 in apache?
>
>
>
>