[Rt-devel] Altering a new ticket's subject

[Joel Schuweiler]

I agree, I did this at a previous company, if you want to set the subject off of a custom field, this is incredibly easy to do with a Scrip.

________________________________
From: rt-devel-bounces at lists.bestpractical.com [mailto:rt-devel-bounces at lists.bestpractical.com] On Behalf Of Alexander Finger
Sent: Monday, March 23, 2009 11:36 AM
To: Dan Thomson; rt-devel at lists.bestpractical.com
Subject: Re: [Rt-devel] Altering a new ticket's subject

Sounds like "use a custom field":

While changing the subject seems a good thing to to at the first glance it's not really sustainable. At one point you want to be able to sort by the information or evaluate the queue. That's what custom fields are made for. They are structured, manageable and provide much more logic than any subject line ever will :-)

best
Alex


On Mon, Mar 23, 2009 at 5:25 PM, Dan Thomson <thomson.dan at gmail.com<mailto:thomson.dan at gmail.com>> wrote:
I'm basically trying to tag ticket subjects (on creation) with pieces
of information related to the ticket requester.

So if a ticket comes in from person X (identified by their email
address), I can tag the subject
line with a few tidbits of information about them.

2009/3/23 Jesse Vincent <jesse at bestpractical.com<mailto:jesse at bestpractical.com>>:
>
>
>
>
> On Mon 23.Mar'09 at 12:05:46 -0400, Dan Thomson wrote:
>> It turns out that doesn't solve my problem.
>>
>> Since I'm changing the subject line, I need a modified subject value,
>> but the subject is parsed out of the message before it ever hits the
>> plugins.
>
> What are you actually trying to do?
>


--
Dan Thomson
_______________________________________________
List info: http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.bestpractical.com/pipermail/rt-devel/attachments/20090323/ee086a06/attachment.htm