[Rt-devel] can the customField help me to get this design

[shaker Khzym]

Dear All,
       I need to make this design when I fill a new Ticket .
       Example:
                  Hardware Tests:
                         Memory : ................................
                         Video    : ................................
                         Sound   : ................................
      If the customField can do that , if yes , could you tell me how.
      If the customeField can't do that , could you give me some idea

Best wishes,
Shaekir,

From: Joel.Schuweiler at schmoozecom.com
To: af at genevainformation.ch; thomson.dan at gmail.com; rt-devel at lists.bestpractical.com
Date: Mon, 23 Mar 2009 11:58:43 -0500
Subject: Re: [Rt-devel] Altering a new ticket's subject






















I agree, I did this at a previous company,
if you want to set the subject off of a custom field, this is incredibly easy
to do with a Scrip.

 









From:
rt-devel-bounces at lists.bestpractical.com
[mailto:rt-devel-bounces at lists.bestpractical.com] On Behalf Of Alexander Finger

Sent: Monday, March 23, 2009 11:36
AM

To: Dan Thomson; rt-devel at lists.bestpractical.com

Subject: Re: [Rt-devel] Altering a
new ticket's subject



 

Sounds like "use a
custom field":



While changing the subject seems a good thing to to at the first glance it's
not really sustainable. At one point you want to be able to sort by the
information or evaluate the queue. That's what custom fields are made for. They
are structured, manageable and provide much more logic than any subject line
ever will :-)



best

Alex









On Mon, Mar 23, 2009 at 5:25 PM, Dan Thomson <thomson.dan at gmail.com> wrote:

I'm basically trying to tag ticket subjects (on creation) with pieces

of information related to the ticket requester.



So if a ticket comes in from person X (identified by their email

address), I can tag the subject

line with a few tidbits of information about them.





2009/3/23 Jesse Vincent <jesse at bestpractical.com>:

>

>

>

>







> On Mon 23.Mar'09 at
12:05:46 -0400, Dan Thomson wrote:

>> It turns out that doesn't solve my problem.

>>

>> Since I'm changing the subject line, I need a modified subject value,

>> but the subject is parsed out of the message before it ever hits the

>> plugins.

>

> What are you actually trying to do?

>











--





Dan Thomson

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