[Rt-devel] Two problems with rt-3.9.7
falcone at bestpractical.com
Wed Dec 29 11:24:52 EST 2010
On Wed, Dec 29, 2010 at 07:02:31PM +0300, Odhiambo Washington wrote:
> Hi everyone,
> I'm testing rt-3.9.7 and two problems are tying me down. It's quite some time since I used RT
> actively so I'm trying to catch up.
> The first is related to Resolved template. I have the following template -
> http://inetpro.org/pastebin/10622 - which worked in RT (I can't tell which version is
> worked with lastly. Probably 3.6.x) but is simply not being accepted in 3.9.7. What changes do
How is not accepted?
> I need on it so that 3.9.7 can accept it as type=perl (not as type = simple)?
> Secondly, my AutoReply template, also carried forward from the old days, generates a random
> password for a requestor and should allow the requestor to login to RT and view tickets
> created by them. The login part works, but requestor cannot view tickets. I'd love to have
> requestors view/comment tickets they generate.
> I have given "Everyone" the following rights:
> * [ ] Â Comment on ticketsCommentOnTicket
> * [ ] Â Create ticketsCreateTicket
> * [ ] Â Reply to ticketsReplyToTicket
> * [ ] Â Sign up as a ticket Requestor or ticket or queue CcWatch
> * [ ] Â View custom fieldsSeeCustomField
> * [ ] Â View queueSeeQueue
> * [ ] Â View system dashboardsSeeDashboard
> * [ ] Â View ticket summaries
> [ ] Â Modify one's own RT accountModifySelf
> [ ] Â View ticket private commentaryShowTicketComment
> However, requestors are still not able to view their tickets to start with!
> What other rights do I need to give.
I don't see where you gave Requestors ShowTicket, which I think is
what you want.
> While it is not key on my troubles, is anyone usind RT VERP already with Exim and would like
> to share Exim configuration to handle this?
> NB: I am using Chrome to view RT and it works pretty well. However, Firefox 4.0beta8 simply
> gives me grief. I'm not sure where to lay the blame for this, but I will not put on Jesse and
> his team for now:-)
If you file bug reports with screenshots, it would be interesting. I
don't think we've encountered any firefox issues so far. There have
also been some CSS refactorings between 3.9.7 and the current HEAD.
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