[Rt-devel] Two problems with rt-3.9.7

[Odhiambo Washington]

On Wed, Dec 29, 2010 at 8:51 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Wed, Dec 29, 2010 at 08:22:41PM +0300, Odhiambo Washington wrote:
> >    On Wed, Dec 29, 2010 at 7:24 PM, Kevin Falcone <[1]
> falcone at bestpractical.com> wrote:
> >
> >      On Wed, Dec 29, 2010 at 07:02:31PM +0300, Odhiambo Washington wrote:
> >      > Â Â Hi everyone,
> >      >
> >      > Â Â I'm testing rt-3.9.7 and two problems are tying me down. It's
> quite some time since I
> >      used RT
> >      > Â Â actively so I'm trying to catch up.
> >      > Â Â The first is related to Resolved template. I have the
> following template -
> >      > Â Â [1][2]http://inetpro.org/pastebin/10622 - which worked in RT
> (I can't tell which
> >      version is
> >      > Â Â worked with lastly. Probably 3.6.x) but is simply not being
> accepted in 3.9.7. What
> >      changes do
> >
> >      How is not accepted?
> >
> >    I get this error:
> >
> >    Can't use string ("Subject: [{$rtname} #{$Ticket->i") as an ARRAY ref
> while "strict refs" in
> >    use at /opt/rt4/sbin/../lib/RT/Template_Overlay.pm line 678, line 69.
>
> You're missing a trailing } on your template (in the resolution
> comment block) which appears to really break the compile checker.
>

Thanks for being my "third eye"! I have seen where the trailing } was
missing and fixed that. Together with the suggestions from Emmanuel, my
template now works as expected.


>
> >    Sure. I have taken a slap for that! I'd assumed so much that Everyone
> means "everyone".
>
> You almost certainly don't want Everyone to have ShowTicket, that
> means they can see any ticket.  You want Requestors to see their own
> tickets.
>
> >    I have taken a snapshot of the main login window. You can see it here
> as a pdf:
> >    [3]http://lix.in/-91f606
> >    I am using web2 theme and I simply cannot navigate the RT display in
> Firefox-4.0b8. I simply
> >    have to close the tab. Trying to click on links which behave like
> moving targets is not easy,
> >    oh!
> >    The hyperlink to "Logged in as .." actually is shown on the right hand
> top corner, as opposed
> >    to left hand top corner with Chrome.
>
> Do you seem similar breakage on aileron?
>

No. I tested and there is no such breakage with aileron.


>
> >    Bar from getting git source, is there a nightly snapshot of current
> HEAD that I can try? I
> >    didn't find a way to compile HEAD the way I do with the distributed
> tarballs.
>
> There should be another tarball along soon.
>
>
In an earlier post, I had reported having serious display problem with
3.9.x. I followed the thread where it was said one needed to add the
following to Apache config:

         <Perl>
          use Plack::Handler::Apache2;
          Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
         </Perl>
I added that and it solved the display and some errors that others reported
(I was seeing the same errors too).

Are these gonna be retained when the next tarball is released or should I
prepare to remove them?

Thanks to all!!


-- 
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Damn!!
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