[Rt-devel] Problem with MakeClicky

Kevin Falcone falcone at bestpractical.com
Mon Jan 11 12:24:10 EST 2010

On Mon, Jan 11, 2010 at 11:22:46AM -0500, Brian D wrote:
> Has anyone else experienced this issue with MakeClicky?
> It appears to be triggering an internal perl assertion with Regular
> Expressions, this doesn't look like an easy one to troubleshoot...
> In some cases it is preventing the display of the entire ticket, in
> others it is only printing this message in the display at one point of
> the output.
> Wed Jan 06 11:22:37 2010   The RT System itself - Outgoing email
> recorded  [Show]
> Assertion rx->sublen >= (s - rx->subbeg) + i failed: file "regcomp.c",
> line 5109 at /srv/www/htdocs/rt/Elements/MakeClicky line 162

It would be really useful to know your perl -V, you can find it on
Configuration -> Tools -> System Configuration under the Perl
Configuration header.

You may also want to try and trim the relevant transaction content
down to the smallest possible section to isolate the perl bug

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