[rt-devel] ProcessTicketLinks

Kevin Falcone falcone at bestpractical.com
Fri Jun 7 12:30:07 EDT 2013

On Fri, Jun 07, 2013 at 11:17:28AM +0000, Raed El-Hames wrote:
> Thanks Kevin, that was the issue .. fixed now ..
> By the way on a related note, have you folks put any thought into a
> clean unmerge function ?? I know its been debated over the past few
> years and wondering why you have n't done it .. is there a reason that
> I should be aware off ?? my unmerge function:
> Sets the effective id back to == id
> Resets the status back to open
> Removes any requestors from $self-> that exist in the unmerged ticket unless these existed in $self before the MergeInto transaction time ..

That's only some of the things done in a merge.  Check the _MergeInto
method on RT::Ticket for more things that need to be unwound.

It's actually annoyingly difficult to untangle correctly, especially
if you merge ticket 1 into 2 and then 2 into 3 and then want to
unmerge ticket 1.

There is a branch in review for 4.2 to make it more obvious when
you're about to merge the wrong tickets.


> -----Original Message-----
> From: rt-devel-bounces at lists.bestpractical.com [mailto:rt-devel-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
> Sent: 06 June 2013 18:49
> To: rt-devel at lists.bestpractical.com
> Subject: Re: [rt-devel] ProcessTicketLinks
> On Wed, Jun 05, 2013 at 04:27:10PM +0000, Raed El-Hames wrote:
> > Apologies for the long signature , its not in my control.
> > I have created an unmerge function that worked well in 3.8 , however now I have moved to 4.0.10 it stopped working as expected.
> > The problem I have is ProcessTicketLinks not being called from my
> > local/lib/RT/Interface/Web_Local.pm and instead its being called from
> > the main lib/RT/Interface/Web.pm
> >
> > I have other functions in Web_Local.pm (example ShowRequestedPage) which are being called correctly .
> > Have I missed anything special about ProcessTicketLinks ?? Any
> > pointers will be greatly appreciated
> >
> You didn't include your code, so this is just a guess, but since ShowRequestedPage is in the RT::Interface::Web package while ProcessTicketLinks is in the HTML::Mason::Commands (to make it available easily to Mason components) I'm guessing that you don't have correct package lines.
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