[rt-devel] "Bug with queuelist"

Christian Loos cloos at netcologne.de
Thu Jun 16 05:26:52 EDT 2016

Am 16.06.2016 um 10:50 schrieb Alexander Reintzsch:
> Maybe if there is no really good reason you can remove the lc in share, too.
> Otherwise I would be interested why status names must have lower case letters.

Statuses are stored internally lowercase since RT 4.0.13 [1].
The lc in QueueSummaryByLifecycle was added in RT 4.0.18 [2] to fix a
regression from the change above.

Which RT version are you using?
Can you confirm that the ticket status is saved in lowercase within the



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