[rt-users] Coockie problems with proxies

[Tobias Brox]

> We have discovered two problems:
> 
> * Our queue memebers get cookies to the web thingy based on their IP
>   adress, right? Now, some of our queue members goes through a bunch
>   of load-balancing proxies, so their IP adress changes constantly and
>   hence is denied access. Is there any easy solution to that problem?
> 

The easy answer is to hack into a file like lib/rt/ui/web/auth.pm or
whatever it was and remove the IP from the cookie.

Jesse, have you thought more about better authentication
for WebRT 2.0? (follow up to dev)

> * Our local characters (æøå - yes, I hate them too, but they are
>   widely used!)

æøå is lovely ... try fighting a bit with cyrrilic ... that's even worse
:)

The worst thing is that the subject line gets scrambled and
hence broken. There is more people that are fighting with this problem.
There shouldn't be much effort putting in a filter before RT that puts the
subject line into an 8-bit mix.  Have anybody done anything like that?

RT 2.0 will probably be out in June and will fix those problems once and
forever... :)

> is often transfered as Quoted Printable, and it works
>   well

No, the subject line gets scrambled, RT doesn't fix that.

For MIME attachments, take a look at the stripmime contribution.

-- 
Tobias Brox 
aka TobiX
+47 22 925 871