[rt-users] Coockie problems with proxies

Tobias Brox tobiasb at tobiasb.funcom.com
Thu Apr 6 17:29:05 EDT 2000

> We have discovered two problems:
> * Our queue memebers get cookies to the web thingy based on their IP
>   adress, right? Now, some of our queue members goes through a bunch
>   of load-balancing proxies, so their IP adress changes constantly and
>   hence is denied access. Is there any easy solution to that problem?

The easy answer is to hack into a file like lib/rt/ui/web/auth.pm or
whatever it was and remove the IP from the cookie.

Jesse, have you thought more about better authentication
for WebRT 2.0? (follow up to dev)

> * Our local characters (æøå - yes, I hate them too, but they are
>   widely used!)

æøå is lovely ... try fighting a bit with cyrrilic ... that's even worse

The worst thing is that the subject line gets scrambled and
hence broken. There is more people that are fighting with this problem.
There shouldn't be much effort putting in a filter before RT that puts the
subject line into an 8-bit mix.  Have anybody done anything like that?

RT 2.0 will probably be out in June and will fix those problems once and
forever... :)

> is often transfered as Quoted Printable, and it works
>   well

No, the subject line gets scrambled, RT doesn't fix that.

For MIME attachments, take a look at the stripmime contribution.

Tobias Brox 
aka TobiX
+47 22 925 871

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