[rt-users] Resolved aging?

[Jesse]

On Tue, Dec 12, 2000 at 11:16:07PM -0800, Russ Johnson wrote:
> Is it possible to make the "Resolved" tickets to quit aging?
> 
> One of the things we want to track is how long a request takes to complete. 
> If a ticket quits aging when it's marked "resolved", then that would do it.
>
Look at any of the contributed RT stats scripts. in ftp://ftp.fsck.com/pub/rt/contrib/

Basically, you can read the transaction history for a ticket and compare
the difference between the dates of the creation and resolution transactions.
 
> Russ Johnson
> Stargate Online
> 
> telnet://telnet.dimstar.net
> http://www.dimstar.net
> ICQ: 3739685:Airneil
> 
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

They'll take my private key when they pry it from my cold dead fingers!