[rt-users] Notification of new ticket

[Mike Dugas]

While we're talking about this - has anyone created something that will
e-mail a queue owner, or queue group, that a new ticket has arrived in the
queue?  Including the ticket info would be super, but just a "Hey, theres
a new ticket in the 'general' queue" would be what I'm after ... 

Is this going to be a feature of 2.0?

Thanks!

On Tue, 19 Dec 2000, Feargal Reilly wrote:

> Hi,
> I'm wondering where the best place to add in a script to be executed upon creation of a new ticket.
> What I want to execute is
> lynx -dump http://www.example.com/script.html?op=notify&newticket={{newticketnumber}}
> 
> i.e., notify another web server what the latest ticket number is.
> 
> Where's the best place to put this, obviously I want it as soon after creation of a new ticket as possible.
> 
> I'm WAY too busy to scan through it myself at the moment, any ideas?
> 
> Thanks,
> 
> -Feargal.
> 
>     _/_/_/ _/_/_/  _/_/_/  Feargal Reilly,
>    _/       _/   _/    _/  Systems Administrator,
>   _/       _/   _/_/_/_/   The Communications Interactive Agency.
>  _/_/_/ _/_/_/ _/    _/    Phone: +353-86-8157621.
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> 
> If you can read this, you've scrolled too far.
> 
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users
> 

--
Mike Dugas     					  	 mad at phobia.net