[rt-users] (_rt_system) RT Error: when using e-mail?

[Randy Millis]

Am I doing something wrong? I opened a test ticket then sent an e-mail
from Netscape Communicator 4.7 on my Windows NT machine and got an
error.

Here is what I sent to help-action at enel.ucalgary.ca:

--[cut]---
Subject:
             (no subject)
        Date:
             Fri, 07 Jul 2000 09:45:09 -0600
       From:
             Randy Millis <rmillis at enel.ucalgary.ca>
 Organization:
             University of Calgary, Department of Electrical and
Computer Engineering
         To:
             help-action at enel.ucalgary.ca




%RT USER rmillis
%RT PASS <mypassword>
%RT RESOLVE 53

--[end cut]---

Here are the replies I got:

#1
--[cut]---
Subject:
        [ECEHELP #0] (_rt_system) RT Actions Complete
   Date:
        Fri, 7 Jul 2000 09:44:00 -0600 (MDT)
   From:
        Randy Millis via RT <help at enel.ucalgary.ca>
     To:
        rmillis at enel.ucalgary.ca




Thank you for taking some action:

> %RT USER rmillis
RT: Username rmillis noticed.
> PASS ***** RT: You are now authenticated as rmillis.
> %RT RESOLVE 53
RT: Batching resolve of 53.
RT: Request #53 has been resolved. (566)



-------------------------------------------- Managed by Request Tracker
--[end cut]---

#2
--[cut]---
Subject:
        [ECEHELP #53] (compgen) Transaction (rmillis)
   Date:
        Fri, 7 Jul 2000 09:43:59 -0600 (MDT)
   From:
        Randy Millis via RT <help at enel.ucalgary.ca>
     To:
        steven at enel.ucalgary.ca, rmillis at enel.ucalgary.ca




Fri, Jul 7 2000 09:43:59: Request 53 was acted upon.

 Transaction: Status changed to resolved by rmillis

       Queue: compgen
        Area: Test
     Subject: Test to help at enel.ucalgary.ca
       Owner: rmillis
  Requestors: rmillis at home.com
      Status: resolved

-------------------------------------------------------------------------



-------------------------------------------- Managed by Request Tracker
--[end cut]---
#3
--[cut]---
Subject:
        [ECEHELP #] (_rt_system) RT Error: (no subject)
   Date:
        Fri, 7 Jul 2000 09:43:59 -0600 (MDT)
   From:
        Randy Millis via RT <help at enel.ucalgary.ca>
     To:
        rmillis at enel.ucalgary.ca




There has been an error:
There has been an error with your request:


Your message is reproduced below:



--- Headers Follow ---

>From rmillis at enel.ucalgary.ca  Fri Jul  7 09:43:53 2000
Received: from enel.ucalgary.ca (icarus [136.159.99.11])
        by fsa.enel.ucalgary.ca (8.9.3/8.9.3) with ESMTP id JAA23693
        for <help-action at enel.ucalgary.ca>; Fri, 7 Jul 2000 09:43:53
-0600 (MDT)
Message-ID: <3965FB05.1B5CAE01 at enel.ucalgary.ca>
Date: Fri, 07 Jul 2000 09:45:09 -0600
From: Randy Millis <rmillis at enel.ucalgary.ca>
Organization: University of Calgary, Department of Electrical and
Computer Engineering
X-Mailer: Mozilla 4.7 [en] (WinNT; U)
X-Accept-Language: en
MIME-Version: 1.0
To: help-action at enel.ucalgary.ca
Subject: (no subject)
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit



-------------------------------------------- Managed by Request Tracker
--[end cut]---

My /etc/aliases
--[cut]---

help:           |"/opt/rt/bin/rt-mailgate 'compgen' correspond"
help-comment:   |"/opt/rt/bin/rt-mailgate 'compgen' comment"
help-action:      |"/opt/rt/bin/rt-mailgate 'compgen' action"
--[end cut]---




--
Randy Millis
Network Administrator
Electrical and Computer Engineering
University of Calgary
2500 University Dr. N.W.
Calgary, Alberta
Canada T2N 1N4
Tel: 403-220-4864  Fax: 403-282-6855
rmillis at enel.ucalgary.ca
http://www.enel.ucalgary.ca/

=======================================================================
If you are making an Electrical and Computer Engineering Department
help or service request please use the web form at
http://www.enel.ucalgary.ca/prssform.html or e-mail
help at enel.ucalgary.ca.
=======================================================================