[rt-users] (_rt_system) RT Error: when using e-mail?

[Jesse]

I've seen that error reported before. I've never had time to track it down.



On Fri, Jul 07, 2000 at 09:54:11AM -0600, Randy Millis wrote:
> Am I doing something wrong? I opened a test ticket then sent an e-mail
> from Netscape Communicator 4.7 on my Windows NT machine and got an
> error.
> 
> Here is what I sent to help-action at enel.ucalgary.ca:
> 
> --[cut]---
> Subject:
>              (no subject)
>         Date:
>              Fri, 07 Jul 2000 09:45:09 -0600
>        From:
>              Randy Millis <rmillis at enel.ucalgary.ca>
>  Organization:
>              University of Calgary, Department of Electrical and
> Computer Engineering
>          To:
>              help-action at enel.ucalgary.ca
> 
> 
> 
> 
> %RT USER rmillis
> %RT PASS <mypassword>
> %RT RESOLVE 53
> 
> --[end cut]---
> 
> Here are the replies I got:
> 
> #1
> --[cut]---
> Subject:
>         [ECEHELP #0] (_rt_system) RT Actions Complete
>    Date:
>         Fri, 7 Jul 2000 09:44:00 -0600 (MDT)
>    From:
>         Randy Millis via RT <help at enel.ucalgary.ca>
>      To:
>         rmillis at enel.ucalgary.ca
> 
> 
> 
> 
> Thank you for taking some action:
> 
> > %RT USER rmillis
> RT: Username rmillis noticed.
> > PASS ***** RT: You are now authenticated as rmillis.
> > %RT RESOLVE 53
> RT: Batching resolve of 53.
> RT: Request #53 has been resolved. (566)
> 
> 
> 
> -------------------------------------------- Managed by Request Tracker
> --[end cut]---
> 
> #2
> --[cut]---
> Subject:
>         [ECEHELP #53] (compgen) Transaction (rmillis)
>    Date:
>         Fri, 7 Jul 2000 09:43:59 -0600 (MDT)
>    From:
>         Randy Millis via RT <help at enel.ucalgary.ca>
>      To:
>         steven at enel.ucalgary.ca, rmillis at enel.ucalgary.ca
> 
> 
> 
> 
> Fri, Jul 7 2000 09:43:59: Request 53 was acted upon.
> 
>  Transaction: Status changed to resolved by rmillis
> 
>        Queue: compgen
>         Area: Test
>      Subject: Test to help at enel.ucalgary.ca
>        Owner: rmillis
>   Requestors: rmillis at home.com
>       Status: resolved
> 
> -------------------------------------------------------------------------
> 
> 
> 
> -------------------------------------------- Managed by Request Tracker
> --[end cut]---
> #3
> --[cut]---
> Subject:
>         [ECEHELP #] (_rt_system) RT Error: (no subject)
>    Date:
>         Fri, 7 Jul 2000 09:43:59 -0600 (MDT)
>    From:
>         Randy Millis via RT <help at enel.ucalgary.ca>
>      To:
>         rmillis at enel.ucalgary.ca
> 
> 
> 
> 
> There has been an error:
> There has been an error with your request:
> 
> 
> Your message is reproduced below:
> 
> 
> 
> --- Headers Follow ---
> 
> >From rmillis at enel.ucalgary.ca  Fri Jul  7 09:43:53 2000
> Received: from enel.ucalgary.ca (icarus [136.159.99.11])
>         by fsa.enel.ucalgary.ca (8.9.3/8.9.3) with ESMTP id JAA23693
>         for <help-action at enel.ucalgary.ca>; Fri, 7 Jul 2000 09:43:53
> -0600 (MDT)
> Message-ID: <3965FB05.1B5CAE01 at enel.ucalgary.ca>
> Date: Fri, 07 Jul 2000 09:45:09 -0600
> From: Randy Millis <rmillis at enel.ucalgary.ca>
> Organization: University of Calgary, Department of Electrical and
> Computer Engineering
> X-Mailer: Mozilla 4.7 [en] (WinNT; U)
> X-Accept-Language: en
> MIME-Version: 1.0
> To: help-action at enel.ucalgary.ca
> Subject: (no subject)
> Content-Type: text/plain; charset=us-ascii
> Content-Transfer-Encoding: 7bit
> 
> 
> 
> -------------------------------------------- Managed by Request Tracker
> --[end cut]---
> 
> My /etc/aliases
> --[cut]---
> 
> help:           |"/opt/rt/bin/rt-mailgate 'compgen' correspond"
> help-comment:   |"/opt/rt/bin/rt-mailgate 'compgen' comment"
> help-action:      |"/opt/rt/bin/rt-mailgate 'compgen' action"
> --[end cut]---
> 
> 
> 
> 
> --
> Randy Millis
> Network Administrator
> Electrical and Computer Engineering
> University of Calgary
> 2500 University Dr. N.W.
> Calgary, Alberta
> Canada T2N 1N4
> Tel: 403-220-4864  Fax: 403-282-6855
> rmillis at enel.ucalgary.ca
> http://www.enel.ucalgary.ca/
> 
> =======================================================================
> If you are making an Electrical and Computer Engineering Department
> help or service request please use the web form at
> http://www.enel.ucalgary.ca/prssform.html or e-mail
> help at enel.ucalgary.ca.
> =======================================================================
> 
> 
> 
> 
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> rt-users at lists.fsck.com
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> 

-- 
jesse reed vincent --- root at eruditorum.org --- jesse at fsck.com 
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