[rt-users] Commenting on a request via eMail

Tobias Brox tobiasb at tobiasb.funcom.com
Mon Jul 10 10:01:51 EDT 2000

> Basically, user A wants to comment, and mungs the destination address of
> his mail to the comment address.  RT sends it out to all queue members
> with the queue's e-mail address as sender, and user B wants to followup
> on that comment and dashes off a quick reply.  It gets sent back to the
> requester, and now A and B both have egg on their faces and B had better
> run out the door quickly before A makes it over to his cube.

Yep.  This is actually a problem.  RT2 handles this better.

"The trouble with the world is that the stupid are
 cocksure and the intelligent are full of doubt."
- Bertrand Russell

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