[rt-users] Disappearing messages?

Jesse jesse at fsck.com
Fri Jul 21 15:55:34 EDT 2000

That's no good. Most of the time I've seen this it's been sendmail related.
What version of sendmail are you running? What are the relevant portions
of your config.pm.  Are you sure that sendmail's runnin in queue mode or
is it attempting a single delivery and then falling over?

Is it only losing mail sent by your admin staff or is it losing 
customer-generated mail?


On Fri, Jul 21, 2000 at 02:50:36PM -0500, Andrew wrote:
> Has anyone else experienced disappearing message syndrome with RT?  We're
> running the latest release version of RT (and loving it) but lately
> messages have started disappearing!  It's really weird.
> Sometimes a message will make it as far the web tool (it gets into the
> transaction history), but never makes it to the customer (I find no
> matching sendmail log entries either).  Other times a message doesn't even
> make it into the web tool, but seems to disappear into thin air.
> The worst part is I can't find any consistency.  If we resend the exact
> same message, it'll usually work the second time.  I haven't been able to
> do a lot of investigation of the problem due to this lack of consistency.  
> I plan to dig a little deeper, but thought I'd check with the list to see
> if anyone else has experienced something similar or has any tips for how
> to go about diagnosing the problem.
> -Andrew
> -- 
> Andrew O. Smith - <aos at insync.net>
> Sysadmin, Insync Internet Services
> Houston, Texas, USA
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