beallr at karmanos.org
Wed Jun 14 14:35:57 EDT 2000
What reporting features have people added to rt?
I saw from the list archives that the following two people had created
rough reporting of some sort:
allbery at ece.cmu.edu and Kent.Longballa at Onvoy.com>
What sort of things were reported?
The reporting features I'm looking for are for each helpdesk
staffmember what are the number of hours, calls closed, number of
actions, open calls calls transferred. This must be reported for a
setable period of time.
Does anyone have any ideas how I might do this in rt?
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