[rt-users] Commenting on a request via eMail

[jesse]

Wow. the users' guide is terribly terribly wrong. I'm so sorry.
One of RT's strengths is that it doesn't require that you CC the requestor.
Basically, create an alias rt-errors-comment which calls rt-mailgate with 
comment rather than correspond.  When you want to comment on requests,
send the mail to that alias.

	Sorry about that. I'll fix the users' guide when I get home unless
meri beats me to it. *wink*


On Mon, Jun 19, 2000 at 11:37:36AM +0200, Matthias Ivers wrote:
> Hi!
> 
>     in rt_users_guide.html the following is said:
> 
> --- snip ---
> "The most common way to comment or reply to a message is to use email.
>         To comment, simply reply to an RT message or create a new
> message with
>         the following string in the subject:
> 
>         [RequestTracker #<request id>]
> 
>         To reply, simply reply to the message and Cc: the requestor."
> --- snip ---
> 
> However - it does not work for me. I think that the rt_users_guide.html
> assumes a non standard setup. I have installed rt the way it is
> described in the documentation. In my aliases I forward mail to the
> gateway:
> 
> rt-errors:    "|/usr/local/rt/bin/rt-mailgate    errors    correspond"
> 
> I could add another alias which uses "comment" and change the address of
> the queue in admin-webrt to the "comment-only"-alias and it would work,
> but the way it is described in the users guide is much better.
> 
> How can I configure rt to behave as described in the users guide??? (or
> is the users guide out of date??)
> 
> regards
> 
>     Matthias
> 
> 
> 
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